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Webinar: ‘5-Step Action Plan for How to Handle Anti-Mask Guests’

Wednesday, September 2, 2020, 10:00 am - 11:00 am

As an increasing number of businesses begin to require face coverings in their facilities – whether as a result of a local legal mandate or in the interest of public safety – there has been a corresponding increase in the number of well-publicized reports of customers and guests reacting in a belligerent, hostile, or even violent manner after being asked to comply with mask rules.

Explore Asheville hosted a free, one-hour webinar with Andria Lure Ryan, attorney with the North Carolina Restaurant & Lodging Association’s Corporate Partner, Fisher & Phillips LLP, who discussed steps your business can take to minimize the chances of such an incident occurring in your workplace, and what to do if an anti-mask guest disrupts your business. Andria set forth a five-step plan to address this unfortunate part of our new reality.

More on Presenter & Attorney Andria Lure Ryan

Attorney Andria Ryan - September webinar 2020Andria Ryan is a partner in the Atlanta office of Fisher & Phillips LLP. She serves as the co-chair of the firm’s Hospitality Industry Practice Group and a member of the firm’s COVID-19 Task Force. Andria represents numerous employers throughout the United States in various phases of labor and employment law. She spends much of her time counseling employers in day-to-day employment and labor decisions and educating employers about prevention and practical solutions to workplace problems. A significant part of her practice is training Human Resources professionals, managers and in-house counsel about best practices and risk avoidance strategies, how to avoid and respond to harassment, discrimination and retaliation claims.

She also serves as Deputy General Counsel for Fisher & Phillips. In 2005, Andria served as Chair of the State Bar of Georgia’s Labor and Employment Law Section. She is a guest lecturer at the Hospitality Programs at Georgia State University and Kennesaw State University on employment law topics, and has been honored by the Colorado, South Carolina and Washington Hospitality Associations for her contributions to those organizations. Andria has authored numerous articles on employment law topics, serves on the editorial board for several publications and recently authored the Employment Law Hospitality Q&A for Lexis Practice Advisor. She is “AV” Peer Review Rated by Martindale-Hubbell.


Wednesday, September 2, 2020
10:00 am - 11:00 am
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